News Flash - Your reservation is almost meaningless.
If anything this year of cruising with Royal Caribbean has taught me, your reservation is almost meaningless .
From shows, to dining, excursions, your room, ports of call, to even the whole cruise. Royal Caribbean can and will cancel your reservation for what ever operational reason they have at their disposal. They don’t do this out of vindictiveness or a desire to mess with their guests. I’m sure they would love to honour all reservations.
But things on board change. It could be weather related, infection control, lack of staffing, lack of supplies, or some other operational issue.
What happens when something is cancelled?
If you paid, your money will be fully refunded. (This is different to if you cancel, in that case they keep some of or all of the money 👋 💰. I’m not sure what the difference is 🤨, but there it is).
Sometime though the left and right hands don’t know what they are doing so a visit to Guest Services may be required to get the refund.
In the case of cruises, RCI will offer some form of compensation (often a choice) that they deem somewhat appropriate. There is almost no arguing, discussion, emails, pleas, threats from lawyers or anything that will fix or change this. This is the situation. So deal with it.
What can you do?
I suggest a zen Buddhist approach. Leaf 🍃 on the river. You can get angry 😡, rant and rave, 🤯 and all you are doing is risking heart attack and at best getting apologies 🙏🏽.
I know it’s infuriating. But there's a 99.99999% that the poor person you are talking to is not responsible. Walk away, breath, reassess and find the positives in the cancellation. Money saved, sunset can be seen now. Less solar damage to your skin, whatever it is. Just know that you will likely experience a cancellation, or 2, or a dozen with Royal Caribbean (Personally I’m at 4 various cancellations in 6 months, and I'm fairly concerned that I will have another whole cruise cancellation or 2 over the next 12 months).
Ultimately you will have 2 choices. Keep cruising with Royal and, when they are thrown, roll with the punches. Or quit Royal and find another cruise line. (Not that I know if they are any better or worse).